This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

video link in article can be seen with Explorer but not Firefox. Why

  • 2 svar
  • 1 har dette problemet
  • 2 views
  • Siste svar av cor-el

more options

HSToday on-line has an article with a video link in it. If I use Explorer I can see the video, but if I use my Firefox I cannot see the video. My Firefox screen simply shows black and white symbols, no video, no color. But with Explorer there is no problem in linking to and seeing the video linked to the article. Why?

HSToday on-line has an article with a video link in it. If I use Explorer I can see the video, but if I use my Firefox I cannot see the video. My Firefox screen simply shows black and white symbols, no video, no color. But with Explorer there is no problem in linking to and seeing the video linked to the article. Why?

All Replies (2)

more options

You User Agent shows that you have MyWebSearch extension installed. This extension has been reported as causing various problems in Firefox. So Uninstall/Remove it.

  • Save all of this in a Word file
  • Close All Web Browsers
  • go to Control Panel > Add or Remove Programs -> check to see if you have any of the programs from "Web Products" installed and click "Remove":
    • My Search Bar,
    • MyWay Speed Bar,
    • My Web Search Bar,
    • Fun Web Products Easy Installer

-> See this: PC Hell - My Web Search Removal Instructions

-> Uninstall an Add-on

-> Troubleshooting Plugins

-> Open Firefox

  • Type about:config in the address bar and press Enter key
  • When you see a warning, click I'll be careful, I promise!
  • in the Filter bar type mywebsearch
    • right-click all preference entries related to mywebsearch and click Reset
  • in the Filter bar type keyword.enabled
    • right-click on keyword.enabled and click Reset

-> Close about:config tab -> Close Firefox -> Restart your System -> Restart Firefox

Check and tell if its working.

Endret av Hasan

more options

Can you post a link?

Did it work previously in other Firefox versions?