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I cannot scroll up only down and cannot perform functions at the top of the screen only at the bottom.

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Told to use the F7 key and turn off caret browsing and use the Tools>Options>General>Advanced>Always Use the Cursor keys to navigate within pages. Neither of them worked as I still cannot scroll up only down.

Told to use the F7 key and turn off caret browsing and use the Tools>Options>General>Advanced>Always Use the Cursor keys to navigate within pages. Neither of them worked as I still cannot scroll up only down.

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Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).