This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Bookmarks missing from sidebar

  • 6 svar
  • 24 har dette problemet
  • 6 views
  • Siste svar av shirleyone

more options

After a recent upgrade to v. 9.0.1, the bookmarks that normally appear in my sidebar disappeared. They haven't disappeared totally as I can access them from the Bookmarks tab and they continue to reside on the Xmarks server. I just can't see them when I launch the Bookmarks sidebar. Xmarks Tech Support suggest it's a Firefox problem. Can you help?

After a recent upgrade to v. 9.0.1, the bookmarks that normally appear in my sidebar disappeared. They haven't disappeared totally as I can access them from the Bookmarks tab and they continue to reside on the Xmarks server. I just can't see them when I launch the Bookmarks sidebar. Xmarks Tech Support suggest it's a Firefox problem. Can you help?

Valgt løsning

Please try this once you have the latest set synchronized to Xmarks: Help (Alt + H) > Troubleshooting Information > Open Containing Folder. Exit Firefox and in the opened folder, rename the places.sqlite file, start Firefox and Ctrl + B.

Les dette svaret i sammenhengen 👍 3

All Replies (6)

more options

Hi,

Please check if this happens in Safe Mode.

...............................................................................................................................

Useful links:

All about Tools > Options

Going beyond Tools > Options - about:config

about:config Entries

Page Info Tools (Alt + T) > Page Info, Right-click > View Page Info

Keyboard Shortcuts

Viewing Video without Plugins

Firefox Profile Folder & Files

Firefox Commands

Basic Troubleshooting

After Upgrading

Safe Mode

Problematic Extensions

Troubleshooting Extensions and Themes

Troubleshooting Plugins

Testing Plugins

more options

Thanks for the reply Vivek.Wilfred I tried Safe Mode and the Bookmarks Sidebar remains empty. I've also removed and reinstalled Firefox and the problem persists. I'm running the same version of Firefox on a Windows 7 machine at home and the bookmarks are present so it has to be a problem with the configuration on my office machine (Vista).

more options

Valgt løsning

Please try this once you have the latest set synchronized to Xmarks: Help (Alt + H) > Troubleshooting Information > Open Containing Folder. Exit Firefox and in the opened folder, rename the places.sqlite file, start Firefox and Ctrl + B.

more options

Amazing! This worked and bookmarks are now present in my Sidebar (not sure why). Thanks so much Vivek.Wilfred for your help!

more options

You are welcome :)

It could be that the places .sqlite file which holds the bookmarks and history became slightly corrupt.

Firefox Profile Folder & Files

more options

Well, Vivek.Wilfred, if you were here I would give you the biggest hug!! Very clear instructions. I love my FoxFire!!!