Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Adobe reader plugin cannot use save buttons etc on toolbar at top or index of article in Win7 64?

  • 1 svar
  • 3 har dette problemet
  • 5 views
  • Siste svar av Vivek

more options

Have updated FF, Adobe plugin and Adobe reader. Am unable to copy then paste or save to desktop or flash drive using buttons or after right clicking on toolbar and using edit menu there or at top left hand edit menu?

Have updated FF, Adobe plugin and Adobe reader. Am unable to copy then paste or save to desktop or flash drive using buttons or after right clicking on toolbar and using edit menu there or at top left hand edit menu?

All Replies (1)

more options

Hi,

Please check if this happens in a new profile. If the new profile is okay, you can later copy the needed personal data from the old profile. Firefox stores your personal data and settings in another location (profile folder) separate from its files/folder. A new profile would have the default Firefox settings (Tools (Alt + T) > Options, and about:config ), and usually would also be empty of any Extensions and themes (Appearance) in Tools > Add-ons) and their settings. Also, a new profile would have no previous stored website data/settings etc., (Tools > Clear Recent History).

Profiles Howto

Profile Folder & Files

about:config Entries

If the problem persists, please also try to Disable all the Plugins except Reader in Tools (Alt + T) > Add-ons.