This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Firefox crashes

  • 3 svar
  • 4 har dette problemet
  • 4 views
  • Siste svar av DragoonHP

patsyw
patsyw
more options

Yesterday Firefox crashed while I had several windows open, when I tried to restore the session it crashed again and it keeps crashing every time I try to attempt to use it (with or without restoring data). It works for about 10-15 seconds before it closes and gives me a Crash report.

I've tried to start up i Safe mode but it still crashes almost instantly and there are no new Java updates to download. I've tried to uninstall Firefox and then install it again, but got the same problems with the new version.

Yesterday Firefox crashed while I had several windows open, when I tried to restore the session it crashed again and it keeps crashing every time I try to attempt to use it (with or without restoring data). It works for about 10-15 seconds before it closes and gives me a Crash report. I've tried to start up i Safe mode but it still crashes almost instantly and there are no new Java updates to download. I've tried to uninstall Firefox and then install it again, but got the same problems with the new version.

All Replies (3)

schwal
schwal
more options

Try turning off javascript before leaving the restore page. (Options, Content, uncheck Enable Javascript)

If it works, you have the same problem I do. Unfortunately it hasn't been solved yet, so you're stuck without javascript until it is. https://support.mozilla.org/en-US/questions/925317

patsyw
patsyw Eieren av spørsmålet
more options

Thanks for feedback, I managed to turn javascript off (inbetween crashes). But it still keeps crashing.

DragoonHP
DragoonHP
more options

Try to do a clean installation (that means deleting the profile folder and maybe just for simplicity sake everything)

http://kb.mozillazine.org/Uninstalling_Firefox

You can use a program (or addon like FEBE) to backup your extensions and bookmarks just in case.