This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Admedia is on my Firefox and none of the malware/trojoan removal tools has taken it off. Any suggestions?

  • 6 svar
  • 5 har dette problemet
  • 7 views
  • Siste svar av Frank

more options

AdMedia has taken over! I've tried some malware programs with no success. Any ideas to get rid of this Trojan?

AdMedia has taken over! I've tried some malware programs with no success. Any ideas to get rid of this Trojan?

Valgt løsning

does it work if you reset the browser?

Refresh Firefox - reset add-ons and settings

please note, that this might not be permanent solution if the malware is still active on your computer. also do a full system scan with the free version of malwarebytes or the other tools recommended at Troubleshoot Firefox issues caused by malware

Les dette svaret i sammenhengen 👍 0

All Replies (6)

more options

Valgt løsning

does it work if you reset the browser?

Refresh Firefox - reset add-ons and settings

please note, that this might not be permanent solution if the malware is still active on your computer. also do a full system scan with the free version of malwarebytes or the other tools recommended at Troubleshoot Firefox issues caused by malware

more options

OK, here is another crazy thing. Just went to "toubleshoot" and there is no "reset firefox" button on the top right like your link said there would be.

more options

ah, sorry i didn't read your system information carefully enough. this feature was introduced with firefox 13, so you'll have to Update Firefox to the latest release first before you can proceed with that step...

more options

Will get the update in a moment (checking email). Thank you. Didn't know an update was available...maybe I ignored the reminder!

more options

In what way does that Trojan manifests itself?

You can also try:

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:


Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

more options

Sorry for the delay in getting back, but the update to 13.0 and the reset worked...AdWare is gone! Thanks to all, and I will be keeping the suggestions for future pesky but harmless Trojans.