We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

app needed to but which one

avery1317
avery1317
more options

I go to a website where there is a box to tap to play a video. I tap and there is an icon that says an addon is needed but it doesn't say which one. I have flash installed as well as addon helper. I've looked through all the addons and don't see any other addons that apply to video.

I go to a website where there is a box to tap to play a video. I tap and there is an icon that says an addon is needed but it doesn't say which one. I have flash installed as well as addon helper. I've looked through all the addons and don't see any other addons that apply to video.

All Replies (1)

Matt Brubeck
Matt Brubeck
more options

Adobe Flash Player is the correct plug-in, but maybe it is not working with Firefox on your device for some reason. For example, there is a known bug that prevents Flash and Firefox from working together on some devices with Tegra 2 processors: https://bugzilla.mozilla.org/show_bug.cgi?id=703056