Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Firefox crashes

  • 3 svar
  • 20 har dette problemet
  • 5 views
  • Siste svar av cor-el

Spike76
Spike76
more options

I've been having intermittent crashes since I've updated to Firefox 15, the crashes have continued since I've updated to Firefox 15.0.1. The crashes do not occur when I am in safe mode, and all plug-ins are enabled. However, they do occur when I am in normal mode with all addons and plug-ins disabled. Additionally I have tried disabling hardware acceleration in normal mode and the crashes still occur, while browsing in safe mode with hardware acceleration enabled is stable.

The crashes do not appear to be related to any particular web page, but they most often happen when I am either changing to a previously open tab, opening a new page, or opening a new tab.

Finally, I have Firefox on another Windows 7 computer with similar settings, and on a Mac laptop with similar settings and both of those have been stable in version 15 and 15.0.1. I was not experiencing any of these issues prior to upgrading to Firefox 15.

Thanks for any help you can give.

I've been having intermittent crashes since I've updated to Firefox 15, the crashes have continued since I've updated to Firefox 15.0.1. The crashes do not occur when I am in safe mode, and all plug-ins are enabled. However, they do occur when I am in normal mode with all addons and plug-ins disabled. Additionally I have tried disabling hardware acceleration in normal mode and the crashes still occur, while browsing in safe mode with hardware acceleration enabled is stable. The crashes do not appear to be related to any particular web page, but they most often happen when I am either changing to a previously open tab, opening a new page, or opening a new tab. Finally, I have Firefox on another Windows 7 computer with similar settings, and on a Mac laptop with similar settings and both of those have been stable in version 15 and 15.0.1. I was not experiencing any of these issues prior to upgrading to Firefox 15. Thanks for any help you can give.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to disable hardware acceleration in Firefox.

You can also try to disable hardware acceleration in the Flash player and disable protected mode in the Flash player

Spike76
Spike76 Eieren av spørsmålet
more options

I appreciate the quick response. I've been testing it the last few hours, and it looks like your suggestions worked.

Initially I tried all of the suggestions, but I found that Firefox was stable if I disabled hardware acceleration from within Firefox, and turned off the protected mode in the flash player. I did not change hardware acceleration from within the flash player at all, and things still seem stable.

I'm still not sure why these settings still work fine on my other computers, but my guess is it may have something to do with the specifics of my video card/driver setup.

Thanks again for your help.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You're welcome