This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Question to get at diagnostics

  • 2 svar
  • 1 har dette problemet
  • 5 views
  • Siste svar av TurtleP

TurtleP
TurtleP
more options

I clicked on Automatically add "Troubleshooter". The words "Automatically add" changed to "Installing..." Since my Firefox is so slow, this has taken quite a while and is still "Installing" I clicked on Help > Troubleshooting Information. I clicked on a button called Copy text to clipboard I pasted the info in the text box below. One item was: Troubleshooter 

       1.1a
       false
       troubleshooter@mozilla.org

How do I turn troubleshooter on (I assume false is off). I am going to post this question even tho Troubleshooter is still installing.

I clicked on Automatically add "Troubleshooter". The words "Automatically add" changed to "Installing..." Since my Firefox is so slow, this has taken quite a while and is still "Installing" I clicked on Help > Troubleshooting Information. I clicked on a button called Copy text to clipboard I pasted the info in the text box below. One item was: Troubleshooter 1.1a false troubleshooter@mozilla.org How do I turn troubleshooter on (I assume false is off). I am going to post this question even tho Troubleshooter is still installing.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The troubleshooter extension is only about 10 KB and should download and install in a few seconds.

It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the extensions.* files (e.g. extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the Tools button at the left end side of the Search Bar ("Find Updates" button in older Firefox versions) to check if there is a compatibility update available.

If this hasn't helped then also delete the addons.sqlite file.

TurtleP
TurtleP Eieren av spørsmålet
more options

I cut extensions.sqlite, extensions.ini, compatabiliy.ini from the Firefox profile folder and pasted them into a file in my Documents folder.

In “Tools > Add-ons > Extensions” are Troubleshooter 1.1a and 2 disabled: Global Menu Bar integration 4.1 (disabled) and Ubuntu Firefox Modifications 2.6 (disabled)

When I clicked the tools icon to the left of the Search Bar, the response was “No updates found”

When I quit Firefox and restarted it an Install Add-on window popped up saying my computer would like to modify Firefox with the following add-on: Troubleshooter 1.1a I allowed this installation even tho the “Tools > Add-ons > Extensions” display looked like I already had it.

I then tried to search thru some of the sites where I had trouble and it looks like the good response is back.

The extensions.sqlite, extensions.ini, compatabiliy.ini will be recreated as needed. So I do not have to do anything to reinstate them. True?

Next, I will enable disabled Global Menu Bar integration 4.1 () and disabled Ubuntu Firefox Modifications 2.6, one at a time. Probably tomorrow, and report back.

Thanks for your help.