This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Firefox hangs while Excel macro runs

  • 6 svar
  • 1 har dette problemet
  • 1 view
  • Siste svar av fischers

fischers
fischers
more options

I have a long-running Excel VBA macro. I am finding that usually (perhaps always) FireFox freezes when I start one of these. I don't see any major resource issues while they run; the Excel macro is accessing web services and saving some files, but nothing that would dominate cpu or disk. I disabled hardware acceleration just in case that was the issue, with no change. Sometimes FireFox becomes active again while the VBA macro is still running. This is on a Lenovo W520 using multiple displays.

Not a deadly urgent issue, but it is a curious symptom ... I didn't see anything quite like it in the help.

Thanks ...

I have a long-running Excel VBA macro. I am finding that usually (perhaps always) FireFox freezes when I start one of these. I don't see any major resource issues while they run; the Excel macro is accessing web services and saving some files, but nothing that would dominate cpu or disk. I disabled hardware acceleration just in case that was the issue, with no change. Sometimes FireFox becomes active again while the VBA macro is still running. This is on a Lenovo W520 using multiple displays. Not a deadly urgent issue, but it is a curious symptom ... I didn't see anything quite like it in the help. Thanks ...

All Replies (6)

user709721
user709721
more options

Hi, Sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Curtis

fischers
fischers Eieren av spørsmålet
more options

Curtis,

I don't think these are relevant, since it hangs, it doesn't actually crash. It just happened twice today. But here you go:

571a48ba-0f80-4677-9f84-9107891fb4556/26/201311:06 AM daf4f9c1-a2ec-4b0a-b395-48fadce610ba4/29/20139:47 AM 6f5908a5-e7d6-4416-927c-a7f0df8c29b410/9/201211:28 AM 84e30193-f5d2-4391-a069-a434fca008869/6/20124:30 PM a1e79cf2-f4c0-4046-9519-50a6720d12d712/20/201112:30 PM

Thanks ...

-Stephen

user709721
user709721
more options

Hello,

Try Firefox Safe Mode to see if the problem goes away.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

Try using the macro while Firefox is in Safe mode. Same result?

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.


Thanks!

Curtis

fischers
fischers Eieren av spørsmålet
more options

Curtis, 

 Good suggestion.  I restarted in safe mode and am not seeing the issue now.  As I get time, I'll do binary search or perhaps just enable the plugins one at a time as I need them ... for now I'll disable them all except the ones I absolutely need and see what happens.

Thanks!

user709721
user709721
more options

Hello,

If it works in Safe Mode try resetting Firefox.

Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems?

Hope this helps!

Curtis

fischers
fischers Eieren av spørsmålet
more options

Curtis, 

 I'd rather not  do a reset because I don't want to lose my extensions and some about:config adjustments I had to make, unless I have to.

So instead I just tried disabling all the add-ins, retesting, and then adding them back in to try to find the culprit. Unfortunately, I was able to re-enable all of them without seeing the issue, so this is more complicated than we thought. I will need to characterize the issue further before we can nail this down.

Thanks ...

- Stephen