This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Installation fail because of Mozilla

  • 2 svar
  • 12 har dette problemet
  • 3 views
  • Siste svar av Nemo26

Nemo26
Nemo26
more options

Hi ! I'm trying to install a program client from my university website (http://www.interufr.dauphine.fr/citrix.html) but the installation fail with this error message : "Le programme d'installation ne dispose pas des privilèges nécéssaires pour accéder au répertoire C:\Programme Files(x86)\Mozilla Firefox\Plugins. Impossible de poursuivre l'installation. Ouvrez une session en tant qu'administrateur."

(The installer doesn't have the necessary privileges to access the directory C: \ Program Files (x86) \ Mozilla Firefox \ plugins. Unable to continue the installation. Log on as an administrator).

But the problem is that I just have one account in my computer, and I'm the administrator.

I try to create myself the "Plugins" folder, and then the installation can continue but fail at the next step, and that's the last error message that I can't solve : An error occurred while writing the file C:\Programme Files(x86)\Mozilla Firefox\Plugins\resource\en\ctxlogUI.dll. verify that you have access to that directory

Hi ! I'm trying to install a program client from my university website (http://www.interufr.dauphine.fr/citrix.html) but the installation fail with this error message : "Le programme d'installation ne dispose pas des privilèges nécéssaires pour accéder au répertoire C:\Programme Files(x86)\Mozilla Firefox\Plugins. Impossible de poursuivre l'installation. Ouvrez une session en tant qu'administrateur." (The installer doesn't have the necessary privileges to access the directory C: \ Program Files (x86) \ Mozilla Firefox \ plugins. Unable to continue the installation. Log on as an administrator). But the problem is that I just have one account in my computer, and I'm the administrator. I try to create myself the "Plugins" folder, and then the installation can continue but fail at the next step, and that's the last error message that I can't solve : An error occurred while writing the file C:\Programme Files(x86)\Mozilla Firefox\Plugins\resource\en\ctxlogUI.dll. verify that you have access to that directory

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The plugins folder in the Firefox program folder is no longer used, so Firefox won't find plugins that are copied to this folder.

So even if you succeed to install the plugin when you run the Citrix installer as Administrator (right-click: Run as Administrator) then you would still have to move the plugin manually to the "browser\plugins" folder.

Endret av cor-el

Nemo26
Nemo26 Eieren av spørsmålet
more options

Thanks for your answer ! I try to change the Firefow settings like in your first link, but nothing change, the installation is still failing, saying that I don't have access to this directory.

I can't run as Administrator too. I try to make right click/properties to my plugin, in compatibility I can't choose "Always run as administrator". 

So Firefox continues to fail the installation process and I can't run as administrator to try to solve the problem ...