This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Since this morning my Thunderbird is not responding - everytime I try to open or send an email it stops responding & is really slow and I have to close. Fix?

more options

Since this morning my Thunderbird is not responding - everytime I try to open or send an email it stops responding & is really slow and I have to close. I have tried deleting the global-messages-db.sqlite but it does nothing. Any ideas?

Since this morning my Thunderbird is not responding - everytime I try to open or send an email it stops responding & is really slow and I have to close. I have tried deleting the global-messages-db.sqlite but it does nothing. Any ideas?

Valgt løsning

Check if this happens in safe mode:

Did you try compact your email?

And repair the folder?

  • Click with right button mouse on Inbox >> Properties >> Repair Folder
Les dette svaret i sammenhengen 👍 5

All Replies (3)

more options

Valgt løsning

Check if this happens in safe mode:

Did you try compact your email?

And repair the folder?

  • Click with right button mouse on Inbox >> Properties >> Repair Folder

Endret av Diego Victor

more options

Thank you for the answer. Actually I found the problem - it had to do with my antivirus software McAfee. I had to turn off automatic scanning of emails and now it works just fine. There's a problem with Thunderbird and McAffee interfacing... hopefully it will be fixed soon. Thank you.

more options

This solution does NOT work for me. I'm still getting slow load, freezing, "Not Responding" messages. This started happening after the most recent update. I'm on TB 24.4.0