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Following update to 133 I am having problems displaying drop down menus. When selecting a received Email on fastmail.com there used to be a drop down menu at top of screen with options to delete, move, etc. This menu is not in the displayed area on screen; i found it once by scrolling screen but then lost the Email selection.

Hello! I just changed website hosts and when configuring the existing email address inside Thunderbird to the new servers and ports, all my existing folders for that email address where removed. Is there a way I can restore those folders from my local computer drive to show up?

Thank you!

Matt

Manu Andino (Mozilla Support)

Dec 2, 2024, 15:40 CST

Thanks for answering all of my questions, Andrew!

As shared in my previous reply, we are only suited to assist with concerns specifically related to Mozilla accounts and subscription services like Mozilla VPN, Relay, Monitor, and others. Your question appears to be related to another product, such as Thunderbird. To get community support, you'll need to continue signing into the forum by following this link: https://support.mozilla.org/questions/new/thunderbird/form and then clicking the blue "Continue" button. This will allow you to sign in to your Mozilla account which is used to ask the question on the forum.

If you cannot sign into your Mozilla account, let us know and we can help you with that.

We're so sorry for the added inconvenience. We are working to correct this, but sincerely appreciate your patience! Mozilla Support Team Privacy ∙ Legal

Andyheritageable kadak

Nov 30, 2024, 08:20 CST

Dear Manu,

I am trying to add an email account to my mozilla (thunderbird) email accounts - I currently have several already but need to add another one. These accounts are not mozilla accounts but typically outlook, for example. In this case the steps I take are:

To add an email account I go to account settings and "add email account"

Then it takes me to set up your existing email address where I enter the account I want added: for this case I enter the email address and password:

akadak@esmci.com

It then takes me to the MCI web site where I have to enter the password again

After which it then says approval required - see this print screen shot.

After I request approval - it sends me this

Then nothing happens - I don't know where it goes. I contacted the company and they don't know either.

This is the problem.

Andrew Kadak

Manu Andino (Mozilla Support)

Nov 29, 2024, 12:09 CST

Hi there,

Thanks for your email!

You've reached the Mozilla Support team, where we primarily assist with restoring access to Mozilla accounts and subscription services like Mozilla VPN, Relay, Monitor, and others.

I'd like to start by asking a few questions to learn more about the difficulties you're experiencing:

Is the account you want to set up a Mozilla account? Do you want to create one or sign in to one? What is the OS version of the device you are using and what is the version of the program or app that you are using when you experience this? Can you provide a step-by-step description of the process you follow when this happens? Can you share a screenshot, or preferably a screen recording, where we can see the error you are encountering? If you'd like to send us a screen recording, you can learn how to do that here: "How to record your screen on any device"

Each of your answers is crucial to providing you with the proper assistance, so please don't disregard any of the above inquiries.

I look forward to hearing from you! Mozilla Support Team Privacy ∙ Legal

Andyheritageable kadak

Nov 28, 2024, 03:39 CST

tried to set up an account akadak@esmci.com but says it requires administrator approval - who is that and how do I get it?

[N5K1X7-70E25]

Why does hitting my Home button open another tab? It's irritating and unnecessary. How do I make it stop?

For that matter, Why can't I open a new tab with my home page already open? I want Duckduckgo. You are bullying me into a blank page or a Firefox page. I used to have a choice.

Over the last 4-5 days I am unable to get online without several restarts. I'm getting the message that the tabs have crashed and now I'm getting messages about incorrect URL's or that I have already accessed something that I haven't accessed. Thank you for your time.

im not very good with tech so ive probably clicked the wrong things, but i cant use my firefox at all anymore. only to search up 'google.com' lol. it opens on the homescreen, but when i want to search anything it always comes out on the screen in the image included. ive been using firefox for a year or so and never had issues. ive tried deleting and reinstalling, restarting my laptop, the whole deal. im on windows 10 but that shouldnt be the issue i imagine. ive asked some friends and they dont understand it either. id love to get some help otherwise i might have to go back to google chrome D:

I was able to send emails to all of my contacts until a week ago when two contacts at USCG.mil have been rejected. I have reset the computer, manually loaded the addresses, tested other address and everything appears fine, but not to them. Any suggestions?

I switched to another mailing provider and before this I made an export of the mailbox. The Imap account was deleted at the provide, so my mailbox is lost. Now I tried to import the mailbox again, but the import fails.

I tried the import manager, but every time after import only empty local map are left. After this I tried the different options (profile of files), both gives the same results, showing an empty map. Then I tried the addon ImportExportTools NG 14.1.2. During the import TB shuts down. When TB starts after the import, for about 10 secs it shows the mailbox with the imported mails. Then unfortunaly all the email dissapears. Could anyone help me with this issue?

Thanks!

Email errors started occurring on or about November 25, 2024. Multiple calls and tech support with Spectrum techs and hours of troubleshooting brought about O results. I obtained all necessary protocols for configuring email to Spectrum requirements and for sending and receiving, but I still get outgoing errors. I have been using Thunderbird for 5 years or more now and never had any issues until now. Upon inspection through Thunderbird tools/setting/ looking at "SAVED" passwords, I no longer see "IMAP" or "MAIL" access protocols. It was there previously. I also disabled all my firewall and vpn settings and still cannot send out any emails. I have thoroughly checked out both my personal email setting and my small business email settings and everything as it relates to Spectrum is correct. Spectrum said one thing they found was that the email settings (specifically, would not resolve with the server because of a syncing problem). Spectrum did all they could to resolve on their end, but the issues, as they see it now resides on the Thunderbird side. In an effort to resolve the issues, the Spectrum tech looked and looked for a phone number for Thunderbird and said this is the first time he has never found a number that one can call for some sort of assistance. Emails directly to Thunderbird are very, very slow. And to compound the issue, there are no lists I could find is a repository for error codes and no valuable tech support or specifications could be found that provides any real help for resolution. So now I am making a last ditch effort to contact Thunderbird for a one on one phone conversation that will resolve all the issues I have encountered. Hopefully with your immediate reply, we can resolve these issues and I will be able to help others resolve these same issues. These issues are not just isolated to me. There are literally hundreds maybe even thousands of people out there with the same issues. PLEASE contact me asap. Thank you for your time. (PS. I do receive some messages via email, but sending out is the issue)

As the title states, certain media elements within Firefox refuse to play with audio, but only with frustrating inconsistency. For example, any videos on Youtube are fine. Any videos on Reddit are fine. But many videos, most commonly on boorus and streaming sites I cannot name here, will not play. The volume on the video slider is all the way up, the Firefox application is not muted, the site is not muted, and the tab is not muted. The only thing that makes those videos play audio is if I left click on them to open them in another tab by themselves. While it solves the issue, it's still an extremely inconvenient way to go about my browsing. I know for a fact that this is a Firefox problem because those same videos on those same sites work perfectly fine within other browsers. Please, does anybody know of a solution to this issue?

Just started using Thunderbird Mobile. On my desktop, I have checked the leave messages on server until I delete them box. However, if I bring in email on the mobile app, it deletes everything from the server. Is there any way around this?

My page throws errors in Firefox Nightly such as

Expected color but found ‘undefined’. Error in parsing value for ‘background-color’. Declaration dropped. preview.htm:1:1

and

Expected color but found ‘undefined’. Error in parsing value for ‘color’. Declaration dropped. preview.htm:1:1

The page references ten CSS files besides having dozens of its own CSS declarations. The issue is tha the reference provided to the error (:1:1) does not indicate where I can find the error. That is, I don't know which declaration is at fault. Is there some straighforward way to find the declaration in question?

Firefox on my 2018 MacBook Pro started having issues downloading all file types after I disconnected Dropbox sync and backup. Each time I try to download a file, a failed message is displayed below the file name and type. The browser was using the downloads folder that was synced with Dropbox. After disconnecting Dropbox, I tried changing the downloads location, but the "Choose" button does not display a window. The result is the same whether the Always ask you where to save files is checked or not.

I have gone through the following steps trying to resolve this issue with no success.

1. I have reset/cleared any configuration setting found using about:config and browser.download.
2. I have launched Firefox in troubleshoot mode and tested downloads with no resolution.
3. I have uninstalled Firefox and installed a fresh copy from mozilla.org with no resolution.
4. I have set the downloads folder in Safari, but this did not provide a resolution. Downloads work as expected in Brave and Safari. The current downloads location is the Downloads directory on my iCloud Drive.

The second screenshot with the error attached in still referencing the Dropbox-connected Downloads folder. No other browsers are using this folder and the Dropbox app has been completely removed from my laptop.

I use Firefox for web development and need to be able to download various files throughout the day, so this has become very frustrating.

Any help is greatly appreciated.

Cheers,

after reinstalling my system i culd not login to my account i have like 9 passwords and your stopid system blecked my attempts like after second attepmt so i did password recovery and changed it but after that all my sync data are gon WTF!!!!! It makes the sync function pointless and usless for its specially for that purpose !!!!!!!

I can go direct to web.com and use password and it works but Thunderbird says it is not correct. This happened after an update installed today.