Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Down arrow randomly drops down address bar instead of scrolling down the websites

  • 1 resposta
  • 5 têm este problema
  • 7 visualizações
  • Última resposta de cor-el

Episteme
Episteme
more options

Seems completely random. I always use the arrows to scroll, it just started happening. I try to scroll down, sometimes it will scroll down a bit and then suddenly the address bar will drop down. It is incredibly annoying. Is there a shortcut key that allows you to do this by pressing another key and using the down arrow? Maybe it's a stuck key issue, though typing it seems fine.

Using 29.0.1 on Windows 8 64-bit.

Seems completely random. I always use the arrows to scroll, it just started happening. I try to scroll down, sometimes it will scroll down a bit and then suddenly the address bar will drop down. It is incredibly annoying. Is there a shortcut key that allows you to do this by pressing another key and using the down arrow? Maybe it's a stuck key issue, though typing it seems fine. Using 29.0.1 on Windows 8 64-bit.

Todas as respostas (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that some of the status keys have the wrong state and Firefox sees them as still pressed.

Try to press all the status keys (Shift, Ctrl, Alt) a few times to see if that helps to recover from this.
If it doesn't help then close and restart Firefox or reboot the computer.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window