Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Group addresses not added when sending email - only group name

  • 12 respostas
  • 19 têm este problema
  • 31 visualizações
  • Última resposta de mnudell

more options

Just helping a friend use Thunderbird on a new PC with Win 7 Prof. Previously he used Outlook Express under Win XP.

Downloaded latest version of Thunderbird. Imported old wab file as suggested using "morefunctionsfor..." . The old (complete) address book was imported correctly into a new address book in Thunderbird. It contained several groups. Each of these is correctly listed underneath the new address book and they also appear in the new address book. Clicking on any group correctly shows the list of addresses for that group.

However, if one selects a group and sends an email to that group ONLY the name of the group appears in the TO field and the email fails to send. Closer inspection of the contents of the address field show that only the group name and NOT the constituent addresses are being included.

Thanks

Just helping a friend use Thunderbird on a new PC with Win 7 Prof. Previously he used Outlook Express under Win XP. Downloaded latest version of Thunderbird. Imported old wab file as suggested using "morefunctionsfor..." . The old (complete) address book was imported correctly into a new address book in Thunderbird. It contained several groups. Each of these is correctly listed underneath the new address book and they also appear in the new address book. Clicking on any group correctly shows the list of addresses for that group. However, if one selects a group and sends an email to that group ONLY the name of the group appears in the TO field and the email fails to send. Closer inspection of the contents of the address field show that only the group name and NOT the constituent addresses are being included. Thanks

Solução escolhida

I just discovered by accident how to get around the Group problem.

1. Open Address Book in Thunderbird; 2. Select desired group; 3. Click on "Write" button in Address Book.

This will open a message window with all group members listed as recipients.

Ler esta resposta 👍 5

Todas as respostas (12)

more options

I wouldn't expect groups in other address books to import into Thunderbird's address book.

If you build a "group" - that's a Mailing List in Thunderbird parlance - does it then work? In the Address Book, File|New|Mailing List….

The behaviour you describe is normal for a Thunderbird Mailing List; it doesn't expand to its constituent member Contacts. In fact, one use for Mailing Lists is to send a message to many recipients, bypassing a limit of about 60 discrete addresses built into Thunderbird, and this relies on the way a Mailing List does not expose its contents.

more options

I imported my address book from another email app with groups and they sent just fine in Thunderbird until I updated a couple of days ago (3 Sep 2014). Now my groups are not sending in Thunderbird. My wife built a group with the last version of Thunderbird and when we updated, her Thunderbird constructed group is rejected also.

UPDATE: Re-installed version 24.8.0 and group emails are working again. Here's to hoping TB will fix this in the next update, otherwise will be--sadly--looking for another email program.

Alterado por dcs1225 em

more options

My problem is that groups are no longer recognised and cannot be used to send emails. Does Mozilla respond to this problem or do we have to wait for a clever user to find the solution? The problem for me is fundamental and will shortly affect whether I have to find an alternative program.

Alterado por seangalbally em

more options

There is a bug in TB31 that causes some Mailing Lists not to work. Some of the failures may be cured by editing out spaces in the description.

This particular bug is reported to be fixed in TB32, but some users report new faults with alphabetic sorting.

Reverting to TB24 may be the most productive temporary work-around.

https://ftp.mozilla.org/pub/mozilla.org/thunderbird/releases/

This a community self-help forum. It is rare for Mozilla staff to appear here. If this support delivery model doesn't suit you, then you probably do need to find an alternative mail client.

more options

Solução escolhida

I just discovered by accident how to get around the Group problem.

1. Open Address Book in Thunderbird; 2. Select desired group; 3. Click on "Write" button in Address Book.

This will open a message window with all group members listed as recipients.

more options

OK, so you have all the List's members listed explicitly and they are all in the To: field. You would, I hope, consider if they ought to be addressed as Bcc:

And this doesn't help with Reply or Forward. Or if there are more than the limit of approx 60 addresses as described earlier.

Are you also telling us that there's a problem when using a List in lieu of an email address?

more options

Thanks for identifying this workaround. However, it is fairly cumbersome for users who have taken the time to build many lists. Another example, I guess, of too much haste in changing things.

more options

I found that making the group name one word it was recognized as a group. However the problem was fixed with update 31.1 and remains fixed with 31.1.2

more options

Not entirely correct. It sometimes recognizes lists with spaces in the name; other times it still requires taking the space out and making it one word--at least for me.

more options

Forgot to mention that I am using 32.0.3

more options

Firefox 32.0.3 Thunderbird 31.1.2

more options

Correct. Sorry about the mixup.