Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Windows 8 won't let me install firefox

  • 1 resposta
  • 1 tem este problema
  • 16 visualizações
  • Última resposta de CoryMH

Gatchaman2014
Gatchaman2014
more options

Hello,

I am trying to install Tor, the latest browser bundle, and when I do I get a message that "This app can't run on your PC". Why? Is it because I use Tor on my smart phone and recently allowed my smart phone access to my computer through my firewall and it thinks that it's the smart phone? 

I also see an error message that reads, "Cannot load XPCOM".

Now when I try to reinstall Mozilla Firefox browser I get the same message that "This app can't run on your pc" where it was just working on my computer yesterday. 

How do I get around this? Is this an issue with Firefox that Tor uses, Tor, or my PC?

Thanks.

Keith

Hello, I am trying to install Tor, the latest browser bundle, and when I do I get a message that "This app can't run on your PC". Why? Is it because I use Tor on my smart phone and recently allowed my smart phone access to my computer through my firewall and it thinks that it's the smart phone? I also see an error message that reads, "Cannot load XPCOM". Now when I try to reinstall Mozilla Firefox browser I get the same message that "This app can't run on your pc" where it was just working on my computer yesterday. How do I get around this? Is this an issue with Firefox that Tor uses, Tor, or my PC? Thanks. Keith

Todas as respostas (1)

CoryMH
CoryMH
more options

Hello,

This sounds like a Tor Bundle specific issue, which is not maintained by Mozilla. A quick search brought me to their FAQ which might be relevant to you:

If there are other issues with the Tor Bundle please contact their help desk.