Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Logon failure: unknown user name or bad password

  • 2 respostas
  • 3 têm este problema
  • 36 visualizações
  • Última resposta de S3an

more options

I've been using Thunderbird without issue for business for nearly eight years now. I currently run it on a lap top with Windows 7 Pro. There is only one account/e-mail address on Thunderbird.

This morning when I went to check my e-mail I was prompted for my password then received the error "Sending of password did not succeed. Mail server exchange.company.com responded: Logon failure: unknown user name or bad password." I retried the password, restarted Thunderbird and tried it again but still received the same error. I sent a test e-mail from Thunderbird which went through just fine. I'm also able to log on to the exchange server via web browser and I am able to send and receive e-mail on my mobile device.

I've cleared all of the saved passwords from Thunderbird and I've verified the account settings but I'm still unable to download any e-mail to Thunderbird.

Apart from deleting the account, I'm not really sure what to do here. Any help would be much appreciated!! Thanks.

I've been using Thunderbird without issue for business for nearly eight years now. I currently run it on a lap top with Windows 7 Pro. There is only one account/e-mail address on Thunderbird. This morning when I went to check my e-mail I was prompted for my password then received the error "Sending of password did not succeed. Mail server exchange.company.com responded: Logon failure: unknown user name or bad password." I retried the password, restarted Thunderbird and tried it again but still received the same error. I sent a test e-mail from Thunderbird which went through just fine. I'm also able to log on to the exchange server via web browser and I am able to send and receive e-mail on my mobile device. I've cleared all of the saved passwords from Thunderbird and I've verified the account settings but I'm still unable to download any e-mail to Thunderbird. Apart from deleting the account, I'm not really sure what to do here. Any help would be much appreciated!! Thanks.

Solução escolhida

The problem was solved. Apparently the POP stack had to be reset from the Exchange side.

Hopefully this helps someone in the future...

Ler esta resposta 👍 0

Todas as respostas (2)

more options

I just noticed that I get an error message that reads "Sending of username did not succeed." as well. So it's bot the username and password.

more options

Solução escolhida

The problem was solved. Apparently the POP stack had to be reset from the Exchange side.

Hopefully this helps someone in the future...