Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Firefox asks for Flash. I click install. It finds it on my computer but then says cannot load WHY

  • 3 respostas
  • 1 tem este problema
  • 6 visualizações
  • Última resposta de ideato

more options

when drop down shows up to install flash player, I click on install. It comes up that It found Flash player on my computer but when I say install, it says cannot install and to do it manually. When I click on that it sends me to the Flash player site which wants me to down load programs.

As I say, I already have Flash player on my system and is automatically updated from time to time. I have checked and it is the latest version available.

Bottom line is how do I get Firefox to use the one I already have on my system? I am not comfortable downloading a program Firefox says I already have .

when drop down shows up to install flash player, I click on install. It comes up that It found Flash player on my computer but when I say install, it says cannot install and to do it manually. When I click on that it sends me to the Flash player site which wants me to down load programs. As I say, I already have Flash player on my system and is automatically updated from time to time. I have checked and it is the latest version available. Bottom line is how do I get Firefox to use the one I already have on my system? I am not comfortable downloading a program Firefox says I already have .

Solução escolhida

Thank you Ideato

I have downloaded the execute file to my computer and will install off line as I do with most of my installations because at 74 I get confused very easily with too many windows open and things going on at the same time.

If I do it that way I can follow better without getting so lost.

Thank again for such a prompt reply. .

Ler esta resposta 👍 2

Todas as respostas (3)

more options

Hello MichaeLgc, there are 2 different version for Adobe Flash Player, one for Internet Explorer and one for other browsers, probably you have the version for Internet Explorer that's why we can not see it in your system details (the flash player plugin for firefox not exist), you can download the latest for firefox from the next link : http://get.adobe.com/flashplayer/


thank you

more options

Solução escolhida

Thank you Ideato

I have downloaded the execute file to my computer and will install off line as I do with most of my installations because at 74 I get confused very easily with too many windows open and things going on at the same time.

If I do it that way I can follow better without getting so lost.

Thank again for such a prompt reply. .

more options

you are welcome