Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

firefox keeps loosing my extensions

  • 10 respostas
  • 7 têm este problema
  • 3 visualizações
  • Última resposta de XRaiderV18

more options

every time I shut off firefox and come back after any length of time, its forgotten I even had adblock plus installed, or videodownload helper.

I've now reset firefox to factory specs in an effort to clear this up.

every time I shut off firefox and come back after any length of time, its forgotten I even had adblock plus installed, or videodownload helper. I've now reset firefox to factory specs in an effort to clear this up.

Todas as respostas (10)

more options

it did it again today, so I've uninstalled firefox..would have told it to remove all personal data etc as a means to further troubleshoot (like we USED to be able to on older iterations of firefox but they've taken away that ability it seems) so..if it does happen again I do believe I've run the limit of steps I can take on my own, unassisted.

more options

In case Firefox performed an automatic reset, could you check for desktop for an Old Firefox Data folder?

This article lists tools Firefox users have found helpful: Troubleshoot Firefox issues caused by malware

more options

that was my first thought too, scans with malware bytes came up clean.

its not an automatic reset, and upon reinstalling abp and among other extensions, tab mix plus, the settings data is there, got my red page load progress bar and everything.. the browser's just forgetting the extension was even installed to begin with.

more options

Any chance that you are using Avast 2015 as your AV application?

http://www.ghacks.net/2014/10/31/avasts-https-scanning-interferes-with-firefox-and-other-programs/

If so, run a manual update of Avast.

more options

2014 edition still. wont be updating that today.

more options

I just went and followed some stuff here https://support.mozilla.org/en-US/questions/1031248?utm_campaign=questions-reply&utm_medium=email&utm_source=notification

and cleared the listed files. will report back tomorrow with my progress.

more options

attempt failed. decided to go one further and deleted my browser's profile this time.

more options

Martin's latest article on avast! and this issue (still very mysterious):

http://www.ghacks.net/2014/11/16/latest-avast-reportedly-deleting-firefox-add-ons/

more options

and added mozilla under app data local and roaming to the antivirus exclusions list. will advise further tomorrow on next boot.

more options

deleted my firefox profile and uninstalled the browser cleanup feature of avast. this appears to have solved it.