Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

None of my devices sync- Please help

  • 4 respostas
  • 4 têm este problema
  • 22 visualizações
  • Última resposta de bif08

bif08
bif08
more options

About 6 months ago, I switched all my devices to Firefox because it was my favorite bookmark system and was the only browser giving a complete syncing experience. As of today none of my firefox devices synch. I have a Mac desktop, a PC laptop and a Samsung S5.

It all started yesterday - I noticed that my Samsung S5 was no longer snycing to my desktop and laptop browsers. (It had not synced in about a week). I googled the subject, and tried all the proposed solutions. I did everything suggested. My best quess was that I had too many bookmarks. I deleted a ton of bookmarks and brought the total down to 2000. Nothing I did - including reinstalling Firefox on my phone seemed to work.

I decided to delete all my firefox browsers except for the one on my pc (which is brand new) and start again. I deleted my original firefox sync account and set up a new sync email account and with my laptop bookmarks exactly right, reinstalled firefox on my desktop. I signed in with my new account. Unfortunately - even though the toolbar shows that I am logged in and synching, there is no syncing taking place.The same problem occurs with my phone.

So - in sum - I've reinstalled firefox on all devices (except laptop) and have a new email accounts but nothing syncs.

About 6 months ago, I switched all my devices to Firefox because it was my favorite bookmark system and was the only browser giving a complete syncing experience. As of today none of my firefox devices synch. I have a Mac desktop, a PC laptop and a Samsung S5. It all started yesterday - I noticed that my Samsung S5 was no longer snycing to my desktop and laptop browsers. (It had not synced in about a week). I googled the subject, and tried all the proposed solutions. I did everything suggested. My best quess was that I had too many bookmarks. I deleted a ton of bookmarks and brought the total down to 2000. Nothing I did - including reinstalling Firefox on my phone seemed to work. I decided to delete all my firefox browsers except for the one on my pc (which is brand new) and start again. I deleted my original firefox sync account and set up a new sync email account and with my laptop bookmarks exactly right, reinstalled firefox on my desktop. I signed in with my new account. Unfortunately - even though the toolbar shows that I am logged in and synching, there is no syncing taking place.The same problem occurs with my phone. So - in sum - I've reinstalled firefox on all devices (except laptop) and have a new email accounts but nothing syncs.

Todas as respostas (4)

philipp
philipp
  • Moderator
more options

hello bif08, when you type about:sync-log into the address bar of your mac desktop and open the latest one or two error logs, can you copy their contents and put them into http://pastebin.mozilla.org/ or a similar service and paste a link here on the forum? this might be helpful in assessing the problem. thank you!

bif08
bif08 Autor da pergunta
more options

Thanks Phillipp,

Believe it or not, but after going away for an hour and coming back to my desk, everything now seems to be working. Before I sent my help request, I'd waited about 30 minutes, which I thought would be more than enough time for the syncing to take place. I guess it needed more time.

One strange thing that has happened though is that the bookmarks on the desktop (which I had manually deleted and were in my first (now discarded) firefox "sync account" have reappeared. Not a huge problem because now that everything is synced, deleting it is working across all 3 devices.

Anyways I'm hoping that everything stays working and as per your suggestion I've included the last two error logs below. Thanks for your help.

http://pastebin.mozilla.org/8182517]

http://pastebin.mozilla.org/8182518

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to disconnect from Sync and reconnect.

You may have to verify that the signedInUser.json file in the profile folder is removed and also the chrome://FirefoxAccounts in the Password Manager.

Make sure that the Password Manager is working properly.

  • Tools > Options > Security: Passwords: "Remember passwords for sites"
bif08
bif08 Autor da pergunta
more options

Thanks Cor-el,

I just want to verify that you are suggesting I make these changes even though everything is working as per my second email?

FYI - as per your suggestions. On my mac desktop - I found the profile folder for firefox under "application support" and did not find any folder called "signedinuser.json"

However on my PC laptpp - I did find the file called "signedinUser.json" in: /.../AppData/Roaming/Mozilla/Firefox/Profile. Are you saying I should delete this file?