We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

A plugin check is showing Shockwave Flash as v16.0.0.287 but updating it to the current 16.0.0.305 and restarting Firefox (v36.0) does not change the situation.

  • 3 respostas
  • 9 têm este problema
  • 1 exibição
  • Última resposta de Spindrift

Spindrift
Spindrift
more options

A plugin check is showing Shockwave Flash as v16.0.0.287 but updating it to the current 16.0.0.305 and restarting Firefox (v36.0) does not change the version number or status when rechecking plugins. Adobe's check site and the Flash control panel confirms 16.0.0.305 is installed. Any solutions to this?

A plugin check is showing Shockwave Flash as v16.0.0.287 but updating it to the current 16.0.0.305 and restarting Firefox (v36.0) does not change the version number or status when rechecking plugins. Adobe's check site and the Flash control panel confirms 16.0.0.305 is installed. Any solutions to this?

Solução escolhida

I noticed in the information included in the about:plugins page under Shockwave Flash, the Path: line was showing-

<Path: C:\WINDOWS\SysWOW64\Macromed\Flash\NPSWF32_16_0_0_287.dll,C:\WINDOWS\SysWOW64\Macromed\Flash\NPSWF32_16_0_0_305.dll>

The .dll file for outdated version 287 was still there and listed first before the current version 305. I deleted the version 287 .dll and on restarting Firefox and checking the plug-ins again the problem appears to have been solved. Regards - Spindrift

Ler esta resposta 👍 4

Todas as respostas (3)

guigs
guigs
more options

Spindrift, For further investigation is this on the plugin check page? For reference:

If so, please clear the cache and cookies to request a fresh page to detect changes. If the version in about:plugins is up to date Firefox has recognized it.

If Firefox does not recognize the update, remove the plugin from the about:extensions page and restart the browser. (A reinstall of Flash may also be necessary)

Spindrift
Spindrift Autor da pergunta
more options

Thanks for your comeback... Although I can get the about:plugins page up, when I try about:extensions I get the 'The address isn't valid' page so I can't remove the plugin. Any thoughts? Spindrift

Spindrift
Spindrift Autor da pergunta
more options

Solução escolhida

I noticed in the information included in the about:plugins page under Shockwave Flash, the Path: line was showing-

<Path: C:\WINDOWS\SysWOW64\Macromed\Flash\NPSWF32_16_0_0_287.dll,C:\WINDOWS\SysWOW64\Macromed\Flash\NPSWF32_16_0_0_305.dll>

The .dll file for outdated version 287 was still there and listed first before the current version 305. I deleted the version 287 .dll and on restarting Firefox and checking the plug-ins again the problem appears to have been solved. Regards - Spindrift