We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Firefox will not open after Lollipop 5.0.1 on HTC one M8

  • 3 respostas
  • 2 têm este problema
  • 1 exibição
  • Última resposta de webtechgal

webtechgal
webtechgal
more options

I have the same issue as multiple others have posted. Have an HTC One M8 It was working great with Firefox until the Android 5.0.1 Lollipop update was installed today. Now Firefox does not work - simply opens and crashes at count of 5. Wants to send report. Restart, does same thing. Tried - Uninstalling and reinstalling (latest version through GooglePlay). Clearing cache. Booting into recovery and clearing cache partition. None of these items fixed the issue. Please fix Firefox for my phone soon! I am a website developer and need my Firefox. Not to mention I don't care for those other options. Though Chrome and Dolphin seem to be working fine. Please don't make me use these other guys. Thanks!

I have the same issue as multiple others have posted. Have an HTC One M8 It was working great with Firefox until the Android 5.0.1 Lollipop update was installed today. Now Firefox does not work - simply opens and crashes at count of 5. Wants to send report. Restart, does same thing. Tried - Uninstalling and reinstalling (latest version through GooglePlay). Clearing cache. Booting into recovery and clearing cache partition. None of these items fixed the issue. Please fix Firefox for my phone soon! I am a website developer and need my Firefox. Not to mention I don't care for those other options. Though Chrome and Dolphin seem to be working fine. Please don't make me use these other guys. Thanks!

Solução escolhida

hi again, the update to firefox 36.0.2 addressing the start-up crash on your device should now be available in the google play store.

Ler esta resposta 👍 1

Todas as respostas (3)

Roland Tanglao
Roland Tanglao
  • Moderator
more options

Hi webtechgal:

We hope to have a fix for this in Firefox 36.0.2 and/or Firefox 37 beta soon. Don't have a firm schedule. Guessing end of this week?

You can track the progress here: https://bugzilla.mozilla.org/show_bug.cgi?id=1140830

Thanks for your patience! Let's hope we get this fixed soon!

Cheers!

...Roland

philipp
philipp
  • Moderator
more options

Solução escolhida

hi again, the update to firefox 36.0.2 addressing the start-up crash on your device should now be available in the google play store.

webtechgal
webtechgal Autor da pergunta
more options

YES! Updating with 36.0.2 from GooglePlay did solve the crash problem with my HTC One M8. Thank you all for your work on fixing this problem. I was missing my Firefox! Glad to have it back!