All emails in inbox have disappeared. All folders with saved emails have disappeared. how do I recover all my emails?
When I opened my inbox today it was empty. I had emails still in the inbox. On the left where I have saved folders of past emails going back several years the folders have also disappeared. I tried to repair, shut down and open, restore previous windows. Nothing works. I need those emails.
Todas as respostas (1)
In order for us to better investigate this issue you need to add a little more non-personal information.
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Please also add the result of these troubleshooting steps to your post
- Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
- Do you use anti-virus and firewall software? What is the version?
- Who is the email provider?
- Who is the internet provider?
- What is the exact error message?
- What steps did you take right before this happened?
I also need a bit more about how you organized folders.
Where they in "Local Folders" or in folders under an account?
Please post back with this information and any other questions you might have.