Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

can't reinstall after factory reset

  • 1 resposta
  • 2 têm este problema
  • 17 visualizações
  • Última resposta de bubbas4570

Crashman_123
Crashman_123
more options

I recently had to factory reset my phone, meaning ALL data on the phone was supposedly deleted, yet when I try to reinstall Firefox it says it's ALREADY installed and won't let me proceed. WHY is this happening, and is there a way to solve it? Eg, can I DOWNLOAD the installer to my phone for installation?

I recently had to factory reset my phone, meaning ALL data on the phone was supposedly deleted, yet when I try to reinstall Firefox it says it's ALREADY installed and won't let me proceed. WHY is this happening, and is there a way to solve it? Eg, can I DOWNLOAD the installer to my phone for installation?

Todas as respostas (1)

bubbas4570
bubbas4570
more options

Have you tried to update the app on your phone? I recently purchased a new phone, and what I needed to do was update all the apps from Google play onto my phone. The play site just treated my phone like it needed to be updated. Hope this helped.