Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Firefox crashes

  • 2 respostas
  • 2 têm este problema
  • 2 visualizações
  • Última resposta de gred22

more options

After update of firefox, always went to crash report screen immediately upon startup Tried uninstalling and reinstalling, still crashes Had multiple profiles, so removed default profile and profiles.ini to have one new default profile, reinstalled Doesn't crash on startup now, but always crashes on exiting, either file/exit or close button in upper right Deleted all mdmp files, still crashes on exit latest crash report submitted listed below Crash ID: bp-6147bb0a-82aa-4872-8b7b-714bd2150703

After update of firefox, always went to crash report screen immediately upon startup Tried uninstalling and reinstalling, still crashes Had multiple profiles, so removed default profile and profiles.ini to have one new default profile, reinstalled Doesn't crash on startup now, but always crashes on exiting, either file/exit or close button in upper right Deleted all mdmp files, still crashes on exit latest crash report submitted listed below Crash ID: bp-6147bb0a-82aa-4872-8b7b-714bd2150703

Solução escolhida

hi gred22, this looks like a crash in relation to hardware acceleration - please try updating your graphics driver & displaylink drivers (these should be the right links for your system): http://www.geforce.com/drivers/results/82467 http://www.displaylink.com/downloads/downloads.php

in case this doesn't solve the issue,you could also try to disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Ler esta resposta 👍 1

Todas as respostas (2)

more options

Solução escolhida

hi gred22, this looks like a crash in relation to hardware acceleration - please try updating your graphics driver & displaylink drivers (these should be the right links for your system): http://www.geforce.com/drivers/results/82467 http://www.displaylink.com/downloads/downloads.php

in case this doesn't solve the issue,you could also try to disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

more options

The driver was the problem. I don't know how long its been - had 311.06 and updated to 341.44.

Thanks for all your help.