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Crashing on startup

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Every time I open Firefox, it crashes on start-up. It started after I tried updating my privacy settings to always having private browsing activated; it said it needed to restart Firefox to complete the changes and hasn't worked since. Things I have tried: Safety mode: It will open to my homepage, but doing anything will crash it. Older version: No change. Uninstall and reinstalling Clean download: No change.

I'd give you the crash report info, but every attempt at saving one failed; and now I can't get a report to pop up again. Please help, I'm reduced to using Explorer.

Every time I open Firefox, it crashes on start-up. It started after I tried updating my privacy settings to always having private browsing activated; it said it needed to restart Firefox to complete the changes and hasn't worked since. Things I have tried: Safety mode: It will open to my homepage, but doing anything will crash it. Older version: No change. Uninstall and reinstalling Clean download: No change. I'd give you the crash report info, but every attempt at saving one failed; and now I can't get a report to pop up again. Please help, I'm reduced to using Explorer.

Todas as respostas (3)

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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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Is there a way to prompt a crash report. As I said, the crash reports I've tried to save have not bee saved and it hasn't been coming up..

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Nevermind, I found a way to get it to come up again. Crash ID: bp-857f9b6e-bd04-4064-bc80-857422150714 Crash ID: bp-e612bd97-258e-41d1-99ae-18cfd2150714