Facebook chat dissapears sometimes, takes ages to load a 7 second video
When I´m browsing Facebook, it loads very slow, the chat dissapears and doesn´t fix no matter how many times I refresh the page. So I have to often close down Firefox, which is very annoying. Second of all, no matter how long the videos on Facebook are, from a few seconds to minutes, it takes ages to load (sometimes it doesn´t load at all). My internet connection is at 50/50 Mbit/s so there´s nothing wrong with my connection.
Quick answer or help will be appreciated!
Todas as respostas (3)
Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
- Do NOT click the Reset button on the Safe Mode start window
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
You can check the Network log in the Web Console (Firefox/Tools > Web Developer) to see how long it takes to load content.
You can use Ctrl+F5 or Ctrl+Shift+R to reload the page and bypass the cache to generate a fresh log.
Tried all the tips above, but none of them are improving anything.
What security software (Anti-Virus software, firewall) do you have?
Try to boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.