Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

can't sync my email, it says to use an upgraded brower which I did but still cant get it to sync

  • 2 respostas
  • 1 tem este problema
  • 2 visualizações
  • Última resposta de Janet

more options

do I have to set up a new email account, because I thought I could sync it, but I sign in my account and it says email account not verified, so I verify it and it sends it to me email account on internet explorer, and when I open it and try to verify the account it says I am using an outdated browser. My browser in Firefox is the newest one but I can't sync my email so I still have to keep internet explorer just to check my email on the computer. Am I crazy or am I doing something wrong?

do I have to set up a new email account, because I thought I could sync it, but I sign in my account and it says email account not verified, so I verify it and it sends it to me email account on internet explorer, and when I open it and try to verify the account it says I am using an outdated browser. My browser in Firefox is the newest one but I can't sync my email so I still have to keep internet explorer just to check my email on the computer. Am I crazy or am I doing something wrong?

Solução escolhida

I don't understand syncing your email account.

First, neither Firefox nor IE will do "email". But they both will allow you to access your email via a webmail website.

In order for Firefox verify your Sync setup you need to access the email that Mozilla sends you to activate a Firefox Account when using Firefox. Then when reading that email in Firefox and click on the activation link in that email. You could try copy'n'pasting from IE [and your webmail] into Firefox and see it that would work, but it didn't work for me a few years ago when I tried it with an older version of Firefox and the previous Sync 1.1 version.

Ler esta resposta 👍 1

Todas as respostas (2)

more options

Solução escolhida

I don't understand syncing your email account.

First, neither Firefox nor IE will do "email". But they both will allow you to access your email via a webmail website.

In order for Firefox verify your Sync setup you need to access the email that Mozilla sends you to activate a Firefox Account when using Firefox. Then when reading that email in Firefox and click on the activation link in that email. You could try copy'n'pasting from IE [and your webmail] into Firefox and see it that would work, but it didn't work for me a few years ago when I tried it with an older version of Firefox and the previous Sync 1.1 version.

more options

I am so glad you explained it to me when I read what you said it finally made sense to me now I have the email on my firefox account. Thank you so much, I just was not understanding what to do.