Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Why does a message saying that frefox has crashed pop up on my desktop after I log off the internet (close Firefox)?

  • 6 respostas
  • 1 tem este problema
  • 42 visualizações
  • Última resposta de FredMcD

more options

Occasionally after I close Firefox a Firefox program opens that says Firefox has crashed and that is supposed to report the crash to Firefox with my contents. Pretty much every time this happens I type in the comment that I closed Firefox (that Firefox did not crash). Regardless of whether I enter a comment and whether I instruct the program to reopen Firefox or to close Firefox, after I enter, I get a message that the reporting feature failed. How do I tell Firefox that this portion of the program is flawed?

Occasionally after I close Firefox a Firefox program opens that says Firefox has crashed and that is supposed to report the crash to Firefox with my contents. Pretty much every time this happens I type in the comment that I closed Firefox (that Firefox did not crash). Regardless of whether I enter a comment and whether I instruct the program to reopen Firefox or to close Firefox, after I enter, I get a message that the reporting feature failed. How do I tell Firefox that this portion of the program is flawed?

Todas as respostas (6)

more options

That is called a shutdown hang.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
more options

when I typed "about:crashes", there were a total of 19 unreported crash reports. due to the time involved in submitting the crash reports, I only manually submitted the last five. try to fix this. it's annoying.

more options

when I typed "about:crashes", there were a total of 19 unreported crash reports. due to the time involved in submitting the crash reports, I only manually submitted the last five. try to fix this. it's annoying.

more options

when I typed "about:crashes", there were a total of 19 unreported crash reports. due to the time involved in submitting the crash reports, I only manually submitted the last five. try to fix this. it's annoying.

more options

FredMcD said

The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.