Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Firefox Freezes and have to task manager it when clicking word files

  • 1 resposta
  • 2 têm este problema
  • 2 visualizações
  • Última resposta de FredMcD

more options

Firefox Freezes and have to task manager it when clicking word files. I used to be able to click links on my school website and it would ask to open this to Microsoft word, excel, PowerPoint. But now with this new update it causes FF44 to freeze. Any suggestions?

Firefox Freezes and have to task manager it when clicking word files. I used to be able to click links on my school website and it would ask to open this to Microsoft word, excel, PowerPoint. But now with this new update it causes FF44 to freeze. Any suggestions?

Todas as respostas (1)

more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?


Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 20.0 r0 Shockwave Flash 19.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version 20.0.0.286
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users should download the ‘’’active_x’’’ for “Internet Explorer,” and the ‘’’plugin’’’ for “Plugin-based browsers” (like Firefox).

Note: Windows 8 and Windows 10 have built in flash players and Adobe will cause a conflict. Install the ’’’plugin’’’ only. Not the ’’’active_x’’’.

Adobe still offers Flash 18.0.0.326 as its extended support release further down