Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

dont know how to remove unwanted search engine

  • 4 respostas
  • 1 tem este problema
  • 1 exibição
  • Última resposta de pearlc

pearlc
pearlc
more options

Hi Someone can help this? In any way I tried to change and remove, the following site overrides any settings as home page.

http://www.globasearch.com/?serie=211&b=2&installkey=Qax20FZN4DdvS8Vf5eB3

I cannot remove with any security soft neither.

globasearch, uppersearch, they change the name but they seem to be the same malware search engine.

I tried a general Firefox troubleshooting tip by tweaking 'Property' => 'Shorcut' tab. I cannot find any trace of this globasearch in the corner. All I can see is;

"C:\Program Files (x86)\Mozilla Firefox\firefox.exe"

not followed by 'www.globasearch.com' or nothing.

I do not know where to remove this. I also failed to remove it with adware cleaner neither.

At least do you have any good idea to remove this software(search engine)? Cant find any relevant suspicious names on installed software neither.

Hi Someone can help this? In any way I tried to change and remove, the following site overrides any settings as home page. http://www.globasearch.com/?serie=211&b=2&installkey=Qax20FZN4DdvS8Vf5eB3 I cannot remove with any security soft neither. globasearch, uppersearch, they change the name but they seem to be the same malware search engine. I tried a general Firefox troubleshooting tip by tweaking 'Property' => 'Shorcut' tab. I cannot find any trace of this globasearch in the corner. All I can see is; "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" not followed by 'www.globasearch.com' or nothing. I do not know where to remove this. I also failed to remove it with adware cleaner neither. At least do you have any good idea to remove this software(search engine)? Cant find any relevant suspicious names on installed software neither.

Todas as respostas (4)

Wesley Branton
Wesley Branton
more options

It sounds like you have a third party program that has taken over your search engine, home page, and/or the default new tab page. Fortunately, this can be remedied easily:

  1. Click the menu button New Fx Menu and choose Add-ons.
  2. In the Add-ons Manager tab, select the Extensions panel.
  3. Select the toolbar you wish to remove.
  4. Click the Remove button.
  5. Click "Restart now" if it pops up. Your tabs will be saved and restored after the restart.

After Firefox restarts, install the Search Reset Tool. This add-on will remove the rest of the traces of this program from your Firefox and then uninstalls itself.

For further information, please read Remove a toolbar that has taken over your Firefox search or home page.

Did this fix the problem? Please let us know!

pearlc
pearlc Autor da pergunta
more options

hi this is the screenshot of the setting of 'home page' overwritten by the globasearch.

they may say uppersearch as well.

They keep coming back, regardless I left in blank or put a particular website set as a 'home page' (starting page).

pearlc
pearlc Autor da pergunta
more options

Hi Wesley, Thanks for your advice. Unfortunately I cannot find any relevant page, such as 'search engine' column on 'Add-ons' - 'Extensions' corner.

Please look at the screenshot I took below.

Thanks,

pearlc
pearlc Autor da pergunta
more options

Thanks Wesley.

Anyway I have just installed your recommended Add-on 'Search Reset' Tool.

Thanks, I would like to see how it goes. I'll let you know after using this add-on.

The thing is though, I would like to get rid of this malicious search engine (software) completely from my PC though..

Thanks,

[Wesley's advice I followed:] "After Firefox restarts, install the Search Reset Tool. This add-on will remove the rest of the traces of this program from your Firefox and then uninstalls itself."