Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

"The add-on could not be downloaded because of a connection failure"

  • 2 respostas
  • 1 tem este problema
  • 6 visualizações
  • Última resposta de Charles Heller

Charles Heller
Charles Heller
more options

I have been having a problem for a while that has been preventing me from downloading add-ons that are on sites separate from the add-on site, whenever I try to download an add-on, like say, the new test pilot add-on, it tells me "The add-on could not be downloaded because of a connection failure". I have tried many ways around it, such as right clicking and saving link, that works, but not for Test Pilot, also disabling all my add-ons, didn't work, disabling my AV temporarily, didn't work, and adding the string xpinstall.enabled did not work either. Any help would be great, I'd like to be able to download add-ons again. Especially Test Pilot.

I have been having a problem for a while that has been preventing me from downloading add-ons that are on sites separate from the add-on site, whenever I try to download an add-on, like say, the new test pilot add-on, it tells me "The add-on could not be downloaded because of a connection failure". I have tried many ways around it, such as right clicking and saving link, that works, but not for Test Pilot, also disabling all my add-ons, didn't work, disabling my AV temporarily, didn't work, and adding the string xpinstall.enabled did not work either. Any help would be great, I'd like to be able to download add-ons again. Especially Test Pilot.
Capturas de tela anexadas

Todas as respostas (2)

ideato
ideato
more options

Hello TishonHeart,

any luck if you delete in your profile folder the User.js file you have ?

The user.js file does not exist by default. If you create the file, forget it, if you have not create the file then delete the User.js file, to see if the problem goes away (some programs create and write in the file also).

If you have the same behavior after you delete the user.js file, then please try to create a new firefox profile and see if the issue persist.

thank you

Charles Heller
Charles Heller Autor da pergunta
more options

ideato said

Hello TishonHeart, any luck if you delete in your profile folder the User.js file you have ? The user.js file does not exist by default. If you create the file, forget it, if you have not create the file then delete the User.js file, to see if the problem goes away (some programs create and write in the file also). If you have the same behavior after you delete the user.js file, then please try to create a new firefox profile and see if the issue persist. thank you

Nope, even after the steps you gave me I still get the error message while trying to download add-ons from any site that's not the official add-on website for Firefox.