Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Unable to start firefox: XPCOMGlueLoad error

  • 3 respostas
  • 3 têm este problema
  • 2070 visualizações
  • Última resposta de jonaslb

more options

As the title says, I am unable to start firefox. This happened after a recent upgrade from Kubuntu 16.04 to 16.10. I have attempted reinstalling firefox as well as "libmirprotobuf3" with no success,

When attempting to start firefox from a terminal, the following error returns: $ firefox XPCOMGlueLoad error for file /usr/lib/firefox/libmozgtk.so: /usr/lib/x86_64-linux-gnu/libmirprotobuf.so.3: undefined symbol: _ZNK6google8protobuf11MessageLite39InternalSerializeWithCachedSizesToArrayEbPh Couldn't load XPCOM.

As the title says, I am unable to start firefox. This happened after a recent upgrade from Kubuntu 16.04 to 16.10. I have attempted reinstalling firefox as well as "libmirprotobuf3" with no success, When attempting to start firefox from a terminal, the following error returns: $ firefox XPCOMGlueLoad error for file /usr/lib/firefox/libmozgtk.so: /usr/lib/x86_64-linux-gnu/libmirprotobuf.so.3: undefined symbol: _ZNK6google8protobuf11MessageLite39InternalSerializeWithCachedSizesToArrayEbPh Couldn't load XPCOM.

Solução escolhida

Obscenely enough, Google led me to Twitter of all places for an answer.

The tweet-"convo" further down led me to look into /usr/local/lib where a bunch of libproto* files were hanging out. I moved them into a tmp folder. Firefox now works.

https://twitter.com/a_meba/status/777786373721952256

Ler esta resposta 👍 0

Todas as respostas (3)

more options

Hi

Thank you for your question.

I have had a look into this and believe that this may be linked to the version of GTK that you are using. I recommend having a read of this earlier question that may help you with this.

more options

@Seburo The version of libgtk-3-0 used on ubuntu is 3.20.9-1ubuntu2. This is quite a few versions higher than the required 3.4.

more options

Solução escolhida

Obscenely enough, Google led me to Twitter of all places for an answer.

The tweet-"convo" further down led me to look into /usr/local/lib where a bunch of libproto* files were hanging out. I moved them into a tmp folder. Firefox now works.

https://twitter.com/a_meba/status/777786373721952256