Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Firefox crashes

  • 2 respostas
  • 1 tem este problema
  • 11 visualizações
  • Última resposta de cherce

more options

After about 30 minutes of browsing, Firefox repeatedly stops responding until it finally crashes altogether. Sometimes the display is distorted, with some areas of the screen blacked out while other areas appear chopped up, especially on sites like Facebook that features lots of video.

After about 30 minutes of browsing, Firefox repeatedly stops responding until it finally crashes altogether. Sometimes the display is distorted, with some areas of the screen blacked out while other areas appear chopped up, especially on sites like Facebook that features lots of video.

Todas as respostas (2)

more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options

Here you go. Thanks!

bp-46412157-6db5-4a0d-b487-6f7972161219 bp-1ea34e9c-2ec7-4f2a-ac7d-311df2161218 bp-daafef92-6fb0-416d-8c55-95e5b2161217 bp-dafa137f-35c9-4e73-8cf7-84d532161217 bp-caa02a31-5cb0-49be-ae42-a6b9c2161217