Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Hello, I downloaded Windows 10 last summer. Now, I keep getting these pop up messages (see below) re battery life.

  • 2 respostas
  • 2 têm este problema
  • 3 visualizações
  • Última resposta de AnandaR

more options

Hello, I downloaded Windows 10 last summer. Now, I keep getting these pop up messages: Is what they are saying true? Get up to 66% more battery life than Firefox when web browsing with Microsoft Edge* The recommended browser for Windows 10

Thank you, Gladys

Hello, I downloaded Windows 10 last summer. Now, I keep getting these pop up messages: Is what they are saying true? Get up to 66% more battery life than Firefox when web browsing with Microsoft Edge* The recommended browser for Windows 10 Thank you, Gladys

Solução escolhida

This is not a natural message from Firefox, nor does it make sense for a desktop browser, even though Firefox runs on notebooks and laptops as well, of course. According to this page, it’s probably just some advert trying to force you to use Edge. I’m not entirely sure, but don’t think it’s offered by Microsoft. If it’s only a banner, it’s not really dangerous, but pop-up messages could indicate malware.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista if you don't already have one. Windows 8/10 have antivirus protection built-in.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Ler esta resposta 👍 1

Todas as respostas (2)

more options

Solução escolhida

This is not a natural message from Firefox, nor does it make sense for a desktop browser, even though Firefox runs on notebooks and laptops as well, of course. According to this page, it’s probably just some advert trying to force you to use Edge. I’m not entirely sure, but don’t think it’s offered by Microsoft. If it’s only a banner, it’s not really dangerous, but pop-up messages could indicate malware.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista if you don't already have one. Windows 8/10 have antivirus protection built-in.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!