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Why has receipt of e-mails suddenly stopped?

  • 1 resposta
  • 2 têm este problema
  • 1 exibição
  • Última resposta de Matt

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Have used your e-mail program, set up by a friend years ago. Yesterday it just stopped receiving and I have no idea of how she set it up. Hope you can help, Ted Bray

Have used your e-mail program, set up by a friend years ago. Yesterday it just stopped receiving and I have no idea of how she set it up. Hope you can help, Ted Bray

Solução escolhida

In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
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Solução escolhida

In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?