Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Missing multiple ZIP part files when downloading large ZIP files from Google Drive

  • 5 respostas
  • 4 têm este problema
  • 25 visualizações
  • Última resposta de FredMcD

Delphi8000
Delphi8000
more options

When downloading from Google Drive (or Google Team Drive) a large folder with Firefox, I only end up with the last zip part file. All the other zip files are missing.

Detailed example (Firefox 53.0.2): After downloading a folder named "folder", I only get a file named "folder-20170517T210208Z-002.zip" in my download folder; however, the first zip file "folder-20170517T210208Z-001.zip" is missing hence I can't download my folder.

All zip files except the last one are not downloaded.When doing the same on Chrome I get both the 001 and 002 files (hence I get all the data), so all good with Chrome.

How do download all the individual zip files with Firefox from Google Drive?

When downloading from Google Drive (or Google Team Drive) a large folder with Firefox, I only end up with the last zip part file. All the other zip files are missing. Detailed example (Firefox 53.0.2): After downloading a folder named "folder", I only get a file named "folder-20170517T210208Z-002.zip" in my download folder; however, the first zip file "folder-20170517T210208Z-001.zip" is missing hence I can't download my folder. All zip files except the last one are not downloaded.When doing the same on Chrome I get both the 001 and 002 files (hence I get all the data), so all good with Chrome. How do download all the individual zip files with Firefox from Google Drive?

Alterado por Delphi8000 em

Todas as respostas (5)

ABitMore1024
ABitMore1024
more options

Hi Delphi. I understand how this must be frustrating for you. My first thought is to make sure none of your extensions are responsible for this behavior. The quickest and easiest way, to make sure, is to launch Firefox in "Safe Mode" and try downloading your Google Drive folder again. I've provided instructions and info below.

Safe Mode is a special Firefox mode that can be used to troubleshoot and fix problems. Safe Mode temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes) that might be causing problems.

How to start Firefox in Safe Mode:

  1. Click the 3 bar menu button
  2. Click the ? help button
  3. Select Restart with Add-ons Disabled and Firefox will start up with the Firefox Safe Mode dialog.
  4. Click the Start in Safe Mode button

Proceed to download your folder and let us know how that works.

Alterado por ABitMore1024 em

FredMcD
FredMcD
more options

You may have to download each folder or part manually.

Delphi8000
Delphi8000 Autor da pergunta
more options

Hi Fiz,

Thank you for your reply.

Firefox restarted in safe mode does unfortunately not solve the problem; the behavior remains strictly the same :(

Delphi8000
Delphi8000 Autor da pergunta
more options

Hi FredMcD,

Thank you for your reply.

How am I supposed "to download each folder or part manually" ?

FredMcD
FredMcD
more options

Are the files set up as one download link, or is each listed separately?