Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Boomarks missing and their isn't any restore point either. What to do?

  • 1 resposta
  • 2 têm este problema
  • 1 exibição
  • Última resposta de FredMcD

more options

I formatted my laptop and installed Firefox, after that I changed the password or rather reset the password. But as I signed in my firefox account all the bookmarks were gone, their isn't any recover point either. How to recover all my lost bookmarks. What to do??

I formatted my laptop and installed Firefox, after that I changed the password or rather reset the password. But as I signed in my firefox account all the bookmarks were gone, their isn't any recover point either. How to recover all my lost bookmarks. What to do??

Todas as respostas (1)

more options

avid94 said

I changed the password or rather reset the password

What password did you reset?

Are you talking about the Password Manager Master Password? Are you talking about sync?

In either case, resetting the password removes all stored information.


https://support.mozilla.org/kb/Forgot+my+master+password Resetting your master password will remove all of your saved usernames and passwords. This is a security feature.


Resetting the sync password, or changing its e-mail, will remove all data from the servers.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address