Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Firefox crashes

  • 4 respostas
  • 3 têm este problema
  • 2 visualizações
  • Última resposta de FredMcD

more options

Firefox crashed 4/9/17 on each start-up attempt, crash report window appeared however an error occurred therefore report could not be sent. Followed all instructions to the point of a clear reinstall but the crash occurred again at attempted start-up, with same experience regarding attempt to submit crash report. So removed Firefox again. I've no idea what to do next! Assistance would be appreciated, Thanks in anticipation.

Firefox crashed 4/9/17 on each start-up attempt, crash report window appeared however an error occurred therefore report could not be sent. Followed all instructions to the point of a clear reinstall but the crash occurred again at attempted start-up, with same experience regarding attempt to submit crash report. So removed Firefox again. I've no idea what to do next! Assistance would be appreciated, Thanks in anticipation.

Todas as respostas (4)

more options

What's your computer system and Firefox version?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

more options

Hi FredMcD, Thanks for your reply, I'm a novice at all this so bear with me. The system is Win XP and Firefox version 52.3, I'm now using Opera as a fall-back having reinstalled Firefox which still won't open, I keep getting the crash-report window which doesn't function. I followed your suggestions but still get the crash-report window which still doesn't function and Firefox doesn't restart...I may give up the ghost! Thanks again for your assistance.

more options

Hi FredMcD, red faced with embarrassment here...I said I was a novice. Just learned that Firefox is no longer supporting Windows XP from September 2017. I think there is a new PC/OS in my immediate future! There's always a silver lining. :-)

more options

Solução escolhida