Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Thunderbird falls very often in not responing state for about 2 min.

  • 6 respostas
  • 1 tem este problema
  • 1 exibição
  • Última resposta de tsenov

more options

The program falls into Not responing state for about 1-2 min., usually when I write emails. the recipy to start Windows in Safe mode with networking and Thunderbird in Safe mode does not work, because my laptop does not have cable Ethernet connection and WiFi is not supported in Safe mode. Starting in Safe mode withou network does not solve the problem.

The program falls into Not responing state for about 1-2 min., usually when I write emails. the recipy to start Windows in Safe mode with networking and Thunderbird in Safe mode does not work, because my laptop does not have cable Ethernet connection and WiFi is not supported in Safe mode. Starting in Safe mode withou network does not solve the problem.

Solução escolhida

Even with Defender, the suggestions above are still relevant. Which ones did you follow?

To really exclude anti-virus from the possible causes of your problems, you'd need to test with Windows safe mode.

Ler esta resposta 👍 1

Todas as respostas (6)

more options

What is your anti-virus software?

more options

It was Avast; trying to solve the problem I have changed to AVG, no difference. Let me add that my Windows 10 Home is 64-bit version 1709, OS Build 16299.371.

Alterado por tsenov em

more options

Anti-virus software is most likely the culprit. These are some general suggestions to address this problem:

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

Beyond that, I'd dump any 3rd party anti-virus software and simply stick with Microsoft Security Essentials. https://www.microsoft.com/en-us/safety/pc-security/microsoft-security-essentials.aspx

more options

Unfortunately, it happens that the anti-virus software is not the culprit. Nothing of your suggestions helps... Even runnig without third-party anti-virus program and rely on Windows 10 Defender only.

more options

Solução escolhida

Even with Defender, the suggestions above are still relevant. Which ones did you follow?

To really exclude anti-virus from the possible causes of your problems, you'd need to test with Windows safe mode.

Alterado por christ1 em

more options

At the end it came out it is the anti-virus programme. In Avast and AVG I tried to prevent scanning of the Thunderbird profile folder, but it didn't help. Then I uninstalled all third party anti-virus programmes and return the protection to Windows Defender with standard settings. This solved the problem. Thanks to crist1 a lot!