Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Why are junk messages not moved to Junk folder?

  • 2 respostas
  • 4 têm este problema
  • 1 exibição
  • Última resposta de Hong

more options

Thunderbird is quite good at identifying junk emails. However, they identified junk emails are not moved to Junk folder automatically. Actually, there is no Junk folder. I thought it would be created automatically.

I have checked Tools > Options > Junk > When I mark messages as junk > Move them to the account's "Junk" folder.

Thunderbird is quite good at identifying junk emails. However, they identified junk emails are not moved to Junk folder automatically. Actually, there is no Junk folder. I thought it would be created automatically. I have checked Tools > Options > Junk > When I mark messages as junk > Move them to the account's "Junk" folder.

Solução escolhida

Note that the option says When I mark messages as junk. I don't read that to mean that messages automatically marked as Junk would also move automatically.

If you manually mark a message as junk (press j or use the right-click menu and go to Mark) does it then move and provoke the creation of a Junk folder?

Ler esta resposta 👍 2

Todas as respostas (2)

more options

Solução escolhida

Note that the option says When I mark messages as junk. I don't read that to mean that messages automatically marked as Junk would also move automatically.

If you manually mark a message as junk (press j or use the right-click menu and go to Mark) does it then move and provoke the creation of a Junk folder?

more options

Thank you for the prompt answer. You are right - marking a message as junk by using the context menu moves it to the Junk folder. I have also found the Junk folder. I originally thought it was under Inbox, but I have just noticed it is at the save level as Inbox. Now, I just need to figure out a way to make Thunderbird move the messages thought as junk by Thunderbird to the Junk folder automatically. The accuracy of junk detection is almost 100%. Very impressive.