Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

After moving old profile to new machine, thunderbird states that it cannot use the profile because it is in use and to close thunderbird, but it is closed.

  • 2 respostas
  • 1 tem este problema
  • 1 visualização
  • Última resposta de pgensinger

more options

I am moving Thunderbird to a new machine and want to move the old profile. After installing Thunderbird, I copied the profile and using the "thunderbird.exe -p" command added the old profile. When I start Thunderbird, I get the following error message; "Thunderbird cannot use the profile "profile name" because it is in use. To continue, close instances of Thunderbird or chose a different profile" But Thunderbird is not running and I cannot get this to work. Please help!

I am moving Thunderbird to a new machine and want to move the old profile. After installing Thunderbird, I copied the profile and using the "thunderbird.exe -p" command added the old profile. When I start Thunderbird, I get the following error message; "Thunderbird cannot use the profile "profile name" because it is in use. To continue, close instances of Thunderbird or chose a different profile" But Thunderbird is not running and I cannot get this to work. Please help!

Todas as respostas (2)

more options

Assuming you use a Windows OS when creating the backup. Access profile name folder. In the same folder where you can see 'Mail' folder. Scroll down. Locate and Delete the following file.

  • 'parent.lock'

Then try to start Thunderbird.

more options

Toad-Hall,

Thanks for your reply; it turned out to be a corrupt "profile" file. I restored an older one and it worked with a few missing emails. Good thing I backed up the older computer first.