Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

When I click on an addon that has a login prompt, it dissapears after appearing

  • 9 respostas
  • 1 tem este problema
  • 20 visualizações
  • Última resposta de cor-el

more options

I haven't been able to login to dashlane in ubuntu 18.04 with firefox. When I click on the add on icon, it displays a login popup, but it disappears just as fast.

I tried another password manager, keeper, and similarly, when I click on the password field in the addon's popup, it immediately disappears.

I haven't been able to login to dashlane in ubuntu 18.04 with firefox. When I click on the add on icon, it displays a login popup, but it disappears just as fast. I tried another password manager, keeper, and similarly, when I click on the password field in the addon's popup, it immediately disappears.

Todas as respostas (9)

more options

I have tried deleting all of my firefox extension data.

I have tried uninstalling firefox with "sudo apt remove firefox --purge, and manually removing all firefox folders left behind, then reinstalling, and only installing one plugin at a time with the same results.

I have tried safe mode, however, this only seems to happen to extensions, so that wan't any help.

I have tried resetting firefox to defaults, after re-installing, and that has not made any difference.

more options

Try the Firefox version from the official Mozilla server if you currently use a version from the repositories of your Linux distribution.

You can find the full version of the current Firefox release (61.0.1) in all languages and all operating systems here:

more options

Same issue with a direct download from the provided link.

more options

OK, so when I install from ubuntu snaps, it installs 61.0.2, and one issue is fixed, but now, a new issue, I cannot use my U2F Yubikey nano any more. It has been enabled in about:config by setting security.webauth.u2f to true, and restarting the browser. However, I cannot use my key to log into sites, like google gmail, which I could when using the same version that is not a snap. So I trade one issue for another.

What are my options?

more options

Hi, Firefox updates to version 62.0 tomorrow, Help --> About. See if anything helps, if not give a shout back.

more options

The OP is using a Firefox build from Ubuntu so the updates will be in package manager when available. The Help->About > Update is only for the official builds from mozilla.org

more options

James said

The OP is using a Firefox build from Ubuntu so the updates will be in package manager when available. The Help->About > Update is only for the official builds from mozilla.org

Thank you. Yes am completely wrong on suggesting up date via Help --> About. Sorry about that. (no pun intended)

Please do update to version 62.0 as am sure have noticed even numbers sometimes run better.

more options

Thanks for the help. I’ll keep an eye out for the update.

more options

Note that there are also two other pref that you can check.

  • security.webauth.u2f (true)
  • security.webauth.webauthn_enable_usbtoken (true)
  • security.webauth.webauthn_enable_softtoken (false)