Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Trying to install thunderbird on MacBook Pro. After downloading, I get a message that Thunderbird is damaged, and to eject the disk image. Help!

  • 8 respostas
  • 1 tem este problema
  • 1 exibição
  • Última resposta de davidlidov

more options

I am trying to install Thunderbird app on my MacBook. I've downloaded the software multiple times, but each time I click on the app after downloading, I get a message that "Thunderbird is damaged. Eject disk image." Any ideas?

I am trying to install Thunderbird app on my MacBook. I've downloaded the software multiple times, but each time I click on the app after downloading, I get a message that "Thunderbird is damaged. Eject disk image." Any ideas?

Solução escolhida

I am trying to install Thunderbird app on my iMac. I've downloaded the software twice, but each time I click on the app after downloading, I get a message that "Thunderbird app is damaged. Eject disk image." Any ideas?

Ler esta resposta 👍 0

Todas as respostas (8)

more options

do you have anti virus software? It used to be that they were good for corrupting downloads in Windows.

Are you sure you are downloading an OSX version of the software? The download is a DMG file?

more options

I don't have anti-virus software running. I'll check to make sure I'm downloading the correct type of file, thanks.

more options

Yes, it's a DMG file. Once it downloads, I get this message when I try to click on it.

more options

This article is not for Thunderbird, but I think the solution offered might fix things for you. https://secure.clcbio.com/helpspot/index.php?pg=kb.page&id=323

more options

Thanks for the article. I followed instructions but still not working. I think it's time for a trip to the Apple store. Cannot wait to dump this stupid Mac and get back to a windows machine!

more options

Solved! I had to open a terminal on my Mac and typed "sudo spctl -- master-disable, enter my password, and now I can download whatever I want. Found it on Youtube.

more options

You obviously did not read to the end of the article where is says under Mac OS Sierra 10.12.x

The premise is the same as shown for Mac OS 10.9.2 through 10.11.x except that the steps to enable the "Anywhere" option are different. If you view your security settings under System Preferences | Security & Privacy, you will see there is no Anywhere option. To enable the "Anywhere" option, run the following command in a terminal:
sudo spctl --master-disable
If you go back to System Preferences | Security & Privacy, you will see the Anywhere option enabled. Unlock the edit option by clicking on the padlock icon at the bottom of the window to change to Anywhere option. At this point, you should be able to install the software.
more options

Solução escolhida

I am trying to install Thunderbird app on my iMac. I've downloaded the software twice, but each time I click on the app after downloading, I get a message that "Thunderbird app is damaged. Eject disk image." Any ideas?