Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi encerrada e arquivado. Faça uma nova pergunta se precisa de ajuda.

Cannot send E-mails, error 5.7.1 Message contains spam or virus or sender is blocked

  • 1 resposta
  • 0 tem este problema
  • 14 visualizações
  • Última resposta de christ1

vanconsumer2
vanconsumer2
more options

It happened overnight. I manage two e-mail accounts on Thunderbird. My secondary one is still working okay. However, my primary e-mail has started to get this message since today morning when I tried to send e-mails.

The mail server responded: 5.7.1 Message contains spam or virus or sender is blocked : chair64_6c05aac9dfd4f. Please check the message and try again.

I used Chrome instead of Thunderbird to send e-mail using my primary account and it sent out fine. Something in Thunderbird is block my e-mail through this account. I attempted to send an empty e-mail and it did not go through as well. So I think my email is blocked for some reason. How can I get more information on this? Thank you for your help

It happened overnight. I manage two e-mail accounts on Thunderbird. My secondary one is still working okay. However, my primary e-mail has started to get this message since today morning when I tried to send e-mails. The mail server responded: 5.7.1 Message contains spam or virus or sender is blocked : chair64_6c05aac9dfd4f. Please check the message and try again. I used Chrome instead of Thunderbird to send e-mail using my primary account and it sent out fine. Something in Thunderbird is block my e-mail through this account. I attempted to send an empty e-mail and it did not go through as well. So I think my email is blocked for some reason. How can I get more information on this? Thank you for your help

Todas as respostas (1)

christ1
christ1
  • Top 25 Contributor
more options

See https://support.mozilla.org/en-US/questions/1238836