Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Jw player "Error loading media: File could not be played"

  • 3 respostas
  • 1 tem este problema
  • 1 exibição
  • Última resposta de cor-el

mustfart
mustfart
more options

Hello,

JW player which was previously working prior to the 2 most recent firefox updates now isn't working. I have the latest shockwave flash player installed and vlc media player (which seems to be discontinued with firefox). I tested the video on the jw player stream test site below and was able to load JW player version 8 in HTML5 but not version 7 in HTML5 (the flash render mode worked though). The site i'm visiting uses JW player 6 and a video message of "Error loading media: File could not be played" appears when I clicked the play button. I have no firewalls or antivirus programs installed prior and currently. The windows 10 firewalls also have been disabled in both times. Any suggestions of I can do to resolve this issue?

I've formatted my laptop with installing only the latest firefox and adobe flash while uninstalling/deactivating all firewalls to still land at this same issue above. I then downloaded all the windows updates and with no further programs installed with no resolution.

Hello, JW player which was previously working prior to the 2 most recent firefox updates now isn't working. I have the latest shockwave flash player installed and vlc media player (which seems to be discontinued with firefox). I tested the video on the jw player stream test site below and was able to load JW player version 8 in HTML5 but not version 7 in HTML5 (the flash render mode worked though). The site i'm visiting uses JW player 6 and a video message of "Error loading media: File could not be played" appears when I clicked the play button. I have no firewalls or antivirus programs installed prior and currently. The windows 10 firewalls also have been disabled in both times. Any suggestions of I can do to resolve this issue? I've formatted my laptop with installing only the latest firefox and adobe flash while uninstalling/deactivating all firewalls to still land at this same issue above. I then downloaded all the windows updates and with no further programs installed with no resolution.
Capturas de tela anexadas

Todas as respostas (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Can you post a link to a publicly accessible page (i.e. no authentication or signing on required)?

You can check the Web Console to see if there are JW Player related messages

mustfart
mustfart Autor da pergunta
more options

It is an adult website I am paying a monthly subscription. Is it okay to post the link here?

Anyway, I accessed the webconsole per your instructions and received the below as output. I replaced underscore in the second line to replace the adult term used. I can add the site and words if needed in a future reply post.

"HTTP load failed with status 403. Load of media resource http://7mp4.links______.com/amp/mp4/mxgs373.mp4?st=fH2WLSlIURByY3lAtyvA7w&e=1558344266 failed. dvd.php Error playing media: MediaError { code: 4, message: "403: Forbidden" } jwplayer.js:3:399 CAPTIONS([object Object]) jwplayer.js:3:416 Error: This error message will be blank when privacy.resistFingerprinting = true. If it is really necessary, please add it to the whitelist in MediaError::GetMessage: 403: Forbidden"

Alterado por mustfart em

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

No need to post a link to an adult website. This looks like a permission issue where you do not have access to this website.

You can check if you can open this MP4 file in a Firefox tab or that there are still error messages.

You can try to create a cookie exception for the domain in the error message.