We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

junk settings are out of control

  • 3 respostas
  • 1 tem este problema
  • 2 visualizações
  • Última resposta de AgnesRM

more options

No matter what I do -- I mark messages as not junk, turn off junk control, reset junk learning, create a filter to mark the worst victim as not junk before running junk controls -- TB re-marks messages as junk but does not move them. This is only happening on an IMAP aol account.

No matter what I do -- I mark messages as not junk, turn off junk control, reset junk learning, create a filter to mark the worst victim as not junk before running junk controls -- TB re-marks messages as junk but does not move them. This is only happening on an IMAP aol account.

Todas as respostas (3)

more options

Hi According to the details described in this earlier question, it may not be Thunderbird that is 'marking them as junk'. https://support.mozilla.org/en-US/questions/1251087 Are you sure AOL is not creating the 'Junk' marker before messages get to TB? Agnes

more options

Thanks Agnes. No it is not AOL. I frequently log in to AOL to check the Spam folder and the one sender that is repeatedly marked as junk does not get marked as spam by AOL. The sender is in my address book on both Thunderbird and AOL.

more options

Hmm. So - to be sure we're understanding this right - in the Inbox you have the little flame symbol on multiple messages, but not on all messages. Can you upload a screenshot? Settings that control junk processing are in two places ... Options - Security (global setting) and Account Settings - more specific variations per account. I assume you have checked both. Have you tried manually marking a single message as junk and seeing if that is properly moved to the junk folder? The 'move' function may only be activated when you identify a message as junk. Have you tried starting Thunderbird in Safe mode - does the same behaviour happen then? Agnes