Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

how do I undo a sync

more options

Ok so my most updated bookmarks were on my new desktop and my phone. I had to travel and took my old laptop and phone. I thought I could update my laptop with the new bookmarks by synching it with my phone but I was wrong. Now on all devices I have my old bookmarks that was on laptop and lost all of my new bookmarks.

Is it possible to undo a synch so I can get my new bookmark's back?

Does firefox have a customer service number?

I can't believe all of my new bookmarks are gone. It's devasting

Ok so my most updated bookmarks were on my new desktop and my phone. I had to travel and took my old laptop and phone. I thought I could update my laptop with the new bookmarks by synching it with my phone but I was wrong. Now on all devices I have my old bookmarks that was on laptop and lost all of my new bookmarks. Is it possible to undo a synch so I can get my new bookmark's back? Does firefox have a customer service number? I can't believe all of my new bookmarks are gone. It's devasting

Todas as respostas (1)

more options

Hi sjm80, sorry to hear about this problem.

Desktop installations of Firefox typically make a daily bookmark backup. You can try restoring one of those files to replace the older set you have now. If you need to mix and match, you can convert a backup file to an HTML format for reference or importing.

(1) Restore feature

Please see this article: Restore bookmarks from backup or move them to another computer

(2) Converter

I have a converter on my website here:

https://www.jeffersonscher.com/ffu/bookbackreader.html

The backups are stored in your active Firefox profile folder. To access that, use either

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the first table on the page, on the Profile Folder row, click the "Open Folder" button. This should launch a new window listing various files and folders in Windows/File Explorer.

If you use a Mac, the button is labeled "Show in Finder". If Finder highlights an icon with a semi-random name like a1b2c3d4.default, double-click it to display the contents of that profile folder.

Then double-click into the bookmarkbackups folder to find the compressed backup files. Note that they cannot be opened directly due to the compression.


Any progress so far?