Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

firefox

  • 3 respostas
  • 1 tem este problema
  • 11 visualizações
  • Última resposta de Bithiah

more options

my firefox browser has been taken over by an app called quickforms. how do i get rid of it and get back to my firefox browser. i tried to download firefox to get rid of it but that has failed. PLS HELP

my firefox browser has been taken over by an app called quickforms. how do i get rid of it and get back to my firefox browser. i tried to download firefox to get rid of it but that has failed. PLS HELP

Todas as respostas (3)

more options

Hey there!

Seems like some suspicious activity has happened!

See:

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware

As co-rel said

"You can check for recently installed suspicious or unknown extensions.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

   switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
   do NOT click the "Refresh Firefox" button on the Safe Mode start window "


Hope I helped!

Kind regards,

Bithiah

more options

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Make sure you know what each one is and what it does.

more options

Hey there!

If your problem is solved, please mark a solution so that others can see this thread is solved. Thank you in advance!

Kind regards,

Bithiah