Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Can't login Vanguard

  • 5 respostas
  • 1 tem este problema
  • 12 visualizações
  • Última resposta de FredMcD

more options

I can't login to Vanguard.com. When I enter my ID & password then click on the Login icon, the icon blinks as usual but nothing happens. I'm not sure when the problem started as it's been a little while since I logged in. I think it worked in V92. Fails in both V93 & 94. I went through the cookie, history & cache delete procedure but no change.

I can't login to Vanguard.com. When I enter my ID & password then click on the Login icon, the icon blinks as usual but nothing happens. I'm not sure when the problem started as it's been a little while since I logged in. I think it worked in V92. Fails in both V93 & 94. I went through the cookie, history & cache delete procedure but no change.

Solução escolhida

Delete browsing, search and download history on Firefox {web link}

Remove a single website from your history {web link}

Open the History Manager <Control> (Mac=<Command>) <Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any site settings And Passwords.

Ler esta resposta 👍 0

Todas as respostas (5)

more options

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

more options

Thank you for the possibilities. Went through all and the problem still exits.

more options

Solução escolhida

Delete browsing, search and download history on Firefox {web link}

Remove a single website from your history {web link}

Open the History Manager <Control> (Mac=<Command>) <Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any site settings And Passwords.

more options

It was a cookie problem. Even though I thought I had done that earlier, I deleted the cookie and now it works. Thank you for all your help.

Richard

more options

Glad to help. Safe Surfing.